Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Lincoln (ME)

On-site

USD 54,000 - 70,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Telework eligible

Job summary

U.S. Department of Veterans Affairs in Lincoln, Maine seeks a Medical Support Assistant (Advanced) to provide administrative support across VA Maine Healthcare System. Duties include clinic profile management, patient data entry in VISTA, and coordinating registrations.

Most shifts are daytime; some evenings/nights and weekends may occur. Telework is not authorized for this position. The role requires handling sensitive information per privacy rules and ensuring timely documentation.

Qualifications

No educational substitution for the GS-06 level.
Education from accredited institutions recognized by the U.S. Department of Education may be used to qualify for federal employment.
Foreign education must include a Certificate of Foreign Equivalency if used for qualification.

Responsibilities

Supports clinics with clinic profile management and administrative tasks.
Handles phone inquiries and directs callers per privacy rules and clinic processes.
Enters patient data into VISTA and scans documents within 24 hours where applicable.
Promotes MyHealthyVet registration and kiosks usage.
Pre-registers Veterans at check-in and updates demographics.

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant positions fall under various health care service lines within VA Maine Healthcare System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour. Shift changes will be based on patient and facility needs.

Key Responsibilities

These positions serve as Medical Support Assistants (Advanced) for the VA Maine Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to: Supports clinics regarding clinic profile management. Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed.

Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage. Follows procedures regarding Community Care referrals.

Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.

Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday through Friday, day shift hours, To Be Determined Compressed/Flexible: Not Authorized Remote: Not Authorized Telework/Virtual: Not Authorized Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Notifications: Due to a critical staffing shortage, 38 U.S.C.

§ 7412 waives the requirement to apply Veterans' preference for this job announcement. This position is not in a Bargaining Unit. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

This position is covered by locality-based comparability pay.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Requirements & Education

Substitution of Education: There is no educational substitution for the GS-06 level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54144 – $70387/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-17.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.