Advanced Medical Support Assistant - Care Coordination

U.S. Department of Veterans Affairs; Augusta (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

VA Augusta Health Care System is seeking a Medical Support Assistant at GS-06 level to support community care and health administration workflows in Augusta, GA. The role emphasizes coordinating patient care with interdisciplinary teams, scheduling across clinics, and managing electronic records.

You will use VA systems to support referrals, insurance details, and encounter documentation while maintaining privacy and delivering excellent customer service.

Qualifications

• Acknowledge advanced knowledge of health care processes and patient access to care.
• Ability to collaborate with diverse clinical teams and coordinate services across clinics.
• Familiarity with clinic scheduling, referrals, follow-up, and patient communications.

Responsibilities

• Coordinate patient care with interdisciplinary teams.
• Communicate with patients, providers, VA facilities, and external agencies.
• Schedule, reschedule, and manage patient appointments and clinic workloads.
• Maintain accurate patient records and insurance information.
• Monitor clinic schedules, recalls, and appointment readiness.
• Provide administrative support to clinics and healthcare providers.

Skills

Scheduling expertise

Interdisciplinary collaboration

Healthcare administration

Communication skills

Education

High school diploma or GED

Tools

VistA/CPRS

VAOS/CTM/ISS

Job description

VA Augusta Health Care System is seeking a Medical Support Assistant at GS-06 level to support community care and health administration workflows in Augusta, GA. The role emphasizes coordinating patient care with interdisciplinary teams, scheduling across clinics, and managing electronic records.

You will use VA systems to support referrals, insurance details, and encounter documentation while maintaining privacy and delivering excellent customer service.