Advanced Medical Support Assistant: VA Clinic Admin

U.S. Department of Veterans Affairs; Bangor (ME); On-site; USD 54,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs in Bangor, ME, seeks a Medical Support Assistant (Advanced) to provide administrative support across clinics. The role involves intake, scheduling, data entry in VISTA, and managing patient information with privacy compliance.

Typical shifts are daytime; some evenings, nights, or weekends may occur. Position is federal and locality-based; relocation incentives are not available. Applications close 2026-11-17.

Qualifications

• Substitution of Education: There is no educational substitution for the GS-06 level.

Responsibilities

• Supports clinics regarding clinic profile management and collects insurance information from Veterans and family members.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls, determines the nature of requests, and provides information per privacy rules.
• Ensures data is entered into VISTA and scans documents within 24 hours; promotes MyHealthyVet usage.
• Pre-registers Veterans during check-in and updates patient demographics.
• Acts as the initial contact for units, clinics, patients, and call centers regarding appointments and referrals.

Job description

U.S. Department of Veterans Affairs in Bangor, ME, seeks a Medical Support Assistant (Advanced) to provide administrative support across clinics. The role involves intake, scheduling, data entry in VISTA, and managing patient information with privacy compliance.

Typical shifts are daytime; some evenings, nights, or weekends may occur. Position is federal and locality-based; relocation incentives are not available. Applications close 2026-11-17.