Medical Scheduling & Care Coordination Specialist

US-Department-of-Veterans-Affair; Augusta (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

VA Maine Healthcare System seeks a Medical Support Assistant (Advanced) GS-06 to support clinic operations, scheduling, and patient access. The role requires coordination with clinicians across disciplines and excellence in patient communication and service delivery.

The position emphasizes teamwork, prioritization, and knowledge of healthcare processes to ensure timely care and smooth patient flow within VA facilities.

Qualifications

• Citizenship in the United States is required for this Federal position.
• Education or experience: one year above high school or six months clerical/administrative work.
• Proficiency in English (spoken and written) is required.
• Grandfathering provisions apply for qualified existing staff under the standard.

Responsibilities

• Assist with scheduling high volumes of appointments across clinics.
• Coordinate patient flow and access to care with clinicians and staff.
• Communicate effectively with patients and internal customers in person, phone, or electronically.
• Support scheduling processes and maintain accurate records in clinic systems.

Skills

Collaboration across disciplines

Priority setting

Effective communication

Healthcare process knowledge

Policies and procedures knowledge

Medical terminology

Education

One year above high school

Tools

Scheduling software

Job description

VA Maine Healthcare System seeks a Medical Support Assistant (Advanced) GS-06 to support clinic operations, scheduling, and patient access. The role requires coordination with clinicians across disciplines and excellence in patient communication and service delivery.

The position emphasizes teamwork, prioritization, and knowledge of healthcare processes to ensure timely care and smooth patient flow within VA facilities.