Medical Support Assistant (Advanced)

Veterans Health Administration

Bangor (ME)

On-site

USD 54,000 - 70,000

Full time

4 days ago

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Job summary

U.S. Department of Veterans Affairs in Bangor, ME, seeks a Medical Support Assistant (Advanced) to provide administrative support across clinics. The role involves intake, scheduling, data entry in VISTA, and managing patient information with privacy compliance.

Typical shifts are daytime; some evenings, nights, or weekends may occur. Position is federal and locality-based; relocation incentives are not available. Applications close 2026-11-17.

Qualifications

Substitution of Education: There is no educational substitution for the GS-06 level.

Responsibilities

Supports clinics regarding clinic profile management and collects insurance information from Veterans and family members.
Prepares correspondence and memos as needed.
Screens/receive phone calls, determines the nature of requests, and provides information per privacy rules.
Ensures data is entered into VISTA and scans documents within 24 hours; promotes MyHealthyVet usage.
Pre-registers Veterans during check-in and updates patient demographics.
Acts as the initial contact for units, clinics, patients, and call centers regarding appointments and referrals.

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant positions fall under various health care service lines within VA Maine Healthcare System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends/holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour. Shift changes will be based on patient and facility needs.

Key Responsibilities

These positions serve as Medical Support Assistants (Advanced) for the VA Maine Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section. Duties may include, but are not limited to: Supports clinics regarding clinic profile management. Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed.

Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage. Follows procedures regarding Community Care referrals.

Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.

Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

Work Schedule: Monday through Friday, day shift hours, To Be Determined Compressed/Flexible: Not Authorized Remote: Not Authorized Telework/Virtual: Not Authorized Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Notifications: Due to a critical staffing shortage, 38 U.S.C.

§ 7412 waives the requirement to apply Veterans' preference for this job announcement. This position is not in a Bargaining Unit. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.

Do not submit an award SF-50. This position is covered by locality-based comparability pay. Applicants may be referred over for consideration prior to the close date of this announcement. There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Requirements & Education

Substitution of Education: There is no educational substitution for the GS-06 level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54144 – $70387/yr.

What is the application deadline?

Applications close on 2026-11-17.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.