Advanced Medical Support Assistant

U.S. Department of Veterans Affairs

Augusta (ME)

Remote

USD 53,000 - 69,000

Full time

3 days ago

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Benefits offered by this job

Telework eligible

Paid time off: annual leave, sick time

Federal holidays

Parental leave after 12 months

Child care subsidy up to 25%

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to perform a wide range of administrative duties for the Togus Healthcare System.

The role supports clinic profile management, patient data collection, and communications with Veterans and care teams. Responsibilities include handling phone inquiries, data entry in VISTA, encouraging MyHealthyVet usage, and processing referrals.

Qualifications

Substitution of Education: There is no educational substitution for the GS-06 level.

Responsibilities

Provides administrative support to the assigned section.
Supports clinics with clinic profile management and collects/updates insurance information.
Prepares correspondence and memos as needed.
Screens calls courteously and determines requested information.
Enters data into VISTA and scans into VISTA Imaging within 24 hours if applicable.
Promotes Veterans registration for MyHealthyVet (MHV) and kiosks usage.
Follows procedures for Community Care referrals.
Acts as initial contact for units, clinics, patients, and call centers.
Pre-registers Veterans during check-in and updates demographics.
Schedules and pre-registers appointments and refers urgent visits as needed.

Education

GS-06 education substitution (none)

Tools

VISTA

VISTA Imaging

MyHealthyVet (MHV)

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant positions fall under various health care service lines within VA Maine Healthcare System. Advanced Medical Support Assistants may work tours other than their regular scheduled tour. Shift changes will be based on Veteran and facility needs.

Key Responsibilities

These positions serve as an Advanced Medical Support Assistant for the Togus Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.Duties may include, but are not limited to: Supports clinics regarding clinic profile management. Collects and updates insurance information from Veterans, family members and other eligible patients. Prepares correspondence and memos as needed.

Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes. Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable. Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage. Follows procedures regarding Community Care referrals.

Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals. Enters Veterans seeking emergent/urgent care, scheduling appointments accurately. Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.

Work Schedule: Monday through Friday, 7:30a.m to 4:00p.m Compressed/Flexible: Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc- Supervisor Discretion Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Notifications: THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 04/21/2027.

The initial cut-off date for referral of eligible applications will be on or about 11/12/2026 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement. Due to a critical staffing shortage, 38 U.S.C.

§ 7412 waives the requirement to apply Veterans' preference for this job announcement. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.

This position is covered by locality-based comparability pay. Applicants may be referred over for consideration prior to the close date of this announcement. There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoTotal-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Requirements & Education

Substitution of Education: There is no educational substitution for the GS-06 level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $53279 – $69263/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2027-04-21.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.