Telesales Specialist: Training & Store Solutions

American Red Cross; Washington; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

401K with up to 6% match

Paid Time Off (PTO) 15 days

Holidays 11 paid days

Job summary

The American Red Cross is seeking a Telesales Specialist, RSG to sell community training classes and Red Cross Store products by handling inbound calls, consulting on customer needs, and closing sales. This hourly role includes a commission plan and alignment to geographic location.

You'll document activity in Salesforce, upsell related products, and maintain high revenue targets while delivering compassionate service as part of a mission-based team.

Qualifications

• Minimum of 1 year of sales experience within a Call Center.
• Ability to effectively multi-task across multi-system platforms.
• StrongInfluence and negotiation skills are a plus.

Responsibilities

• Handle inbound calls for customers interested in training courses or Store products.
• Act as consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell Red Cross training classes and Store products based on needs.
• Handle credit card transactions and place orders through Sales systems.
• Document and update all cases with required call information in Salesforce.
• Upsell Store products that complement class enrollment.
• Handle returns, exchanges or cancellations following policies.
• Answer questions and address concerns about classes or products.
• Attain Training revenue of $325K per year and Retail revenue of $80K per year.

Skills

Sales experience

Call Center experience

Multi-tasking

Negotiation skills

Education

High School Diploma or GED

Tools

MS Office

Salesforce.com

Job description

The American Red Cross is seeking a Telesales Specialist, RSG to sell community training classes and Red Cross Store products by handling inbound calls, consulting on customer needs, and closing sales. This hourly role includes a commission plan and alignment to geographic location.

You'll document activity in Salesforce, upsell related products, and maintain high revenue targets while delivering compassionate service as part of a mission-based team.