Telesales Specialist: Enroll Customers in Training & Store

American Red Cross; Des Moines (IA); Vor Ort; USD 34.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, Dental Vision plans

401K with up to 6% match

Paid Time Off 15+ days

Zusammenfassung

The American Red Cross is seeking a Telesales Specialist, RSG to drive customer registrations for community training classes and Red Cross Store products. You will serve individuals and small businesses, acting as a trusted consultant to identify needs and offer the right course and products.

You will handle credit card transactions, document calls in Salesforce, and strive to meet annual revenue targets for training and retail.

Qualifikationen

• Minimum 1 year of sales experience in a call center or similar environment.
• Ability to multi-task across multiple systems and platforms.
• Strong negotiation and interpersonal skills are essential.

Aufgaben

• Handle inbound calls from customers interested in courses or store products.
• Uncover customer needs and recommend appropriate training and retail items.
• Process orders and payments, document call information in Salesforce.
• Upsell compatible store products with enrollments.
• Maintain accuracy in order processing and customer records.
• Support revenue targets for training and retail sectors.

Kenntnisse

Sales experience

Call center

Multi-tasking

Negotiation

Communication

MS Office

Salesforce

Ausbildung

High school diploma/GED

Tools

Salesforce

MS Office

Jobbeschreibung

The American Red Cross is seeking a Telesales Specialist, RSG to drive customer registrations for community training classes and Red Cross Store products. You will serve individuals and small businesses, acting as a trusted consultant to identify needs and offer the right course and products.

You will handle credit card transactions, document calls in Salesforce, and strive to meet annual revenue targets for training and retail.