Telesales Specialist: Training & Retail Solutions

American Red Cross; Salt Lake City (UT); Presencial; USD 33 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

401K match

PTO 15 days

Holidays 11

Family Leave

Employee Assistance

Disability Insurance

Service Awards

Resumo da oferta

The American Red Cross is seeking a Telesales Specialist, RSG in Salt Lake City to sell community training classes and Store products over the phone. You will act as a consultant to identify customer needs and close sales, handling payments and order entry efficiently.

The role requires at least 1 year in sales within a call center, strong multitasking ability, and good negotiation and communication skills. Compensation includes hourly pay plus commissions and benefits.

Qualificações

• Education: High school diploma/GED certificate - higher education a plus.
• Minimum of 1 year of sales experience within a Call Center.
• Ability to effectively multi-task across multi-system platforms.
• Strong influence and negotiation skills are a plus.

Responsabilidades

• Handle inbound calls for customers interested in courses or Store products.
• Act as consultant to uncover training and retail product needs.
• Recommend and sell training classes and Store products based on customer needs.
• Handle credit card transactions and place orders through Sales systems.
• Document and update all cases with required call information in Salesforce.
• Upsell Store products that complement class enrollment.
• Process returns, exchanges, or cancellations per policy.
• Address questions and concerns about classes or products.
• Aim to attain Training revenue of $325K and Retail revenue of $80K per year.

Conhecimentos

Sales experience

Call center

Multitasking

Negotiation

Customer service

Communication

Time management

Empathy

Active listening

Formação académica

High school diploma/GED

Higher education a plus

Ferramentas

Salesforce.com

MS Office

Descrição da oferta de emprego

The American Red Cross is seeking a Telesales Specialist, RSG in Salt Lake City to sell community training classes and Store products over the phone. You will act as a consultant to identify customer needs and close sales, handling payments and order entry efficiently.

The role requires at least 1 year in sales within a call center, strong multitasking ability, and good negotiation and communication skills. Compensation includes hourly pay plus commissions and benefits.