Telesales Specialist: Training & Retail Solutions

American Red Cross; Billings (MT); On-site; USD 45,461,000 - 52,349,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to6% match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards

Job summary

The American Red Cross in Montana is hiring a Telesales Specialist, RSG to sell training classes and Red Cross Store products over the phone. You will handle inbound calls, assess customer needs, and recommend the best courses and products to drive revenue.

You'll document interactions in Salesforce, process payments, and upsell related items while meeting annual revenue targets. This role offers an hourly wage plus a commission plan and is aligned with local pay scales.

Qualifications

• Minimum of 1 year of sales experience within a Call Center.
• Strong communication and interpersonal skills.
• Ability to multi-task across multiple systems and platforms.

Responsibilities

• Handle inbound calls for customers interested in training or Store products.
• Act as consultant to uncover training and Store product needs.
• Recommend and sell Red Cross training classes and Store products.
• Handle credit card transactions and place orders through Sales systems.
• Document and update all cases with required information in Salesforce.
• Upsell Red Cross Store products that complement class enrollment.
• Handle returns, exchanges or cancellations per policy.
• Answer questions and address concerns about classes or products.
• Achieve Training revenue targets of $325K and Retail revenue of $80K per year.

Skills

Sales experience

Multi-tasking

Negotiation skills

Communication skills

Education

High school diploma/GED

Tools

Salesforce.com

MS Office

Job description

The American Red Cross in Montana is hiring a Telesales Specialist, RSG to sell training classes and Red Cross Store products over the phone. You will handle inbound calls, assess customer needs, and recommend the best courses and products to drive revenue.

You'll document interactions in Salesforce, process payments, and upsell related items while meeting annual revenue targets. This role offers an hourly wage plus a commission plan and is aligned with local pay scales.