Telesales Specialist – Training & Store Revenue (Commission)

American Red Cross; New York (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible SP

401K with up to 6% match

Paid Time Off

Holidays: 11 paid holidays

Employee Assistance

Job summary

The American Red Cross is seeking a Telesales Specialist, RSG who will drive customer registrations for Red Cross community training classes and sell Red Cross Store products to individuals and small businesses. You’ll use consultative sales skills to identify needs, process orders, and document interactions in Salesforce.

The role offers an hourly wage with commission incentives, with a target of $325K in training and $80K in retail revenue annually, and requires strong communication and

Qualifications

• Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
• Ability to effectively multi-task across multi-system platforms
• Strong Influence and negotiation skills are a plus
• Education: High school diploma/GED certificate - higher education a plus.

Responsibilities

• Handle inbound calls for customers interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Handle credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross Store retail products that complement class enrollment
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
• Answer customer questions and address concerns about classes or products
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year

Skills

Sales experience

Call Center experience

Multi-tasking

Negotiation skills

Customer service

Education

High school diploma/GED

Tools

Salesforce

MS Office

Job description

The American Red Cross is seeking a Telesales Specialist, RSG who will drive customer registrations for Red Cross community training classes and sell Red Cross Store products to individuals and small businesses. You’ll use consultative sales skills to identify needs, process orders, and document interactions in Salesforce.

The role offers an hourly wage with commission incentives, with a target of $325K in training and $80K in retail revenue annually, and requires strong communication and