Telesales Specialist: Community Training & Store Sales

American Red Cross

San Francisco (CA)

In loco

USD 21.000 - 25.000

Tempo pieno

4 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura su misura per questa offerta di lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Medical, Dental Vision plans

Health Spending Accounts & Flexible 3

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Descrizione del lavoro

The American Red Cross is seeking a Telesales Specialist, RSG to sell community training classes and Store products to individuals and small businesses. You will act as a consultant to uncover needs and recommend the best course and product, processing orders and handling transactions.

With a competitive hourly wage plus commission incentives, you will document calls in Salesforce, upsell related products, and help achieve annual revenue targets while delivering friendly, customer-focused

Competenze

High school diploma or GED; higher education a plus.
Minimum 1 year of sales experience in a call center.
Ability to multi-task across multi-system platforms.
Strong influence and negotiation skills are a plus.

Mansioni

Handle inbound calls from customers interested in training courses or Red Cross Store products.
Act as consultant to uncover customer training and retail product needs.
Recommend and sell Red Cross training classes and Store products based on customer needs.
Handle credit card transactions and place orders through Sales systems.
Accurately document and update all cases in Salesforce.
Upsell Red Cross Store products that complement class enrollment.
Handle returns, exchanges or cancellations of Store product orders per policies.
Achieve Training revenue of $325K per year and Retail revenue of $80K per year.
Answer customer questions and address concerns about classes or products.