Telesales Specialist: Training & Retail Impact

American Red Cross; Little Rock (AR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days a year

Holidays: 11 paid holidays

401K with up to6% match

Job summary

The American Red Cross in Little Rock, AR is seeking a Telesales Specialist, RSG to sell training classes and Store products through inbound calls and sales consultations. You will identify customer needs and align the right courses and retail items, documenting interactions in Salesforce.

Expect an hourly wage with commissions; you'll work toward annual revenue targets, with performance-based incentives tied to Training and Retail sales.

Qualifications

• Education: High school diploma/GED certificate - higher education a plus.
• Experience: Minimum of 1 year of sales in a Call Center.
• Multitasking across multi-system platforms.
• Strong influence and negotiation skills are a plus.

Responsibilities

• Handle inbound calls for customers interested in training or Store products.
• Act as consultant to uncover customer training and Red Cross retail product needs.
• Recommend and sell training classes and Red Cross Store retail products based on customer needs.
• Handle credit card transactions and place training and retail product orders through Sales systems.
• Accurately document and update all cases with required call information in Salesforce.
• Upsell Red Cross Store retail products that complement class enrollment.
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines.
• Answer customer questions and address concerns about classes or products.
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.

Skills

Sales experience

Multi-tasking

Negotiation

Communication

Customer service

Time management

Education

High school diploma/GED

Tools

MS Office

Salesforce.com

Job description

The American Red Cross in Little Rock, AR is seeking a Telesales Specialist, RSG to sell training classes and Store products through inbound calls and sales consultations. You will identify customer needs and align the right courses and retail items, documenting interactions in Salesforce.

Expect an hourly wage with commissions; you'll work toward annual revenue targets, with performance-based incentives tied to Training and Retail sales.