Telesales Specialist: Impactful Training & Store Sales

American Red Cross; Jackson (MS); On-site; USD 46,287,000 - 50,971,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

Flexible Spending Accounts

PTO starting at 15 days a year

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long

Service Awards and recognition

Job summary

The American Red Cross in Jackson, MS is seeking a Telesales Specialist, RSG to sell Red Cross community training classes and Store products. You will act as a consultant to uncover customer needs and close deals over the phone.

Responsibilities include handling inbound calls, processing orders, documenting cases in Salesforce, upselling products, and achieving annual revenue targets of $325K for Training and $80K for Retail. The role offers an hourly wage plus commissions.

Qualifications

• High school diploma or GED; higher education a plus.
• Minimum 1 year of sales experience in a Call Center.
• Ability to multi-task across multi-system platforms.
• Strong influence and negotiation skills are a plus.

Responsibilities

• Handle inbound calls for customers interested in courses or Store products.
• Act as consultant to uncover training and product needs
• Recommend and sell Red Cross training classes and Store products
• Handle credit card transactions and place orders through Sales systems
• Document and update all cases in Salesforce
• Upsell Red Cross Store products that complement class enrollment
• Handle returns, exchanges or cancellations following policies
• Answer questions and address concerns about classes or products
• Achieve Training revenue of $325K and Retail revenue of $80K per year

Skills

Sales experience

Customer service

Communication skills

Negotiation

Multitasking

MS Office

Salesforce

Time management

Empathy

Education

High school diploma/GED

Tools

Salesforce CRM

MS Office Suite

Job description

The American Red Cross in Jackson, MS is seeking a Telesales Specialist, RSG to sell Red Cross community training classes and Store products. You will act as a consultant to uncover customer needs and close deals over the phone.

Responsibilities include handling inbound calls, processing orders, documenting cases in Salesforce, upselling products, and achieving annual revenue targets of $325K for Training and $80K for Retail. The role offers an hourly wage plus commissions.