Telesales Specialist: Help People with Training & Store Sales

American Red Cross; Utah; On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible FS

PTO: Starting at 15 days/year

Holidays: 11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Job summary

American Red Cross is seeking a Telesales Specialist in Utah to drive registrations for community training classes and sell Red Cross Store products. You will engage customers via inbound calls and act as a trusted consultant to uncover needs, delivering tailored training solutions and retail products.

The role emphasizes achieving revenue targets, handling transactions, and maintaining accurate records in Salesforce. A background in call-center sales and strong communication are essential.

Qualifications

• High school diploma/GED; higher education a plus.
• Minimum of 1 year sales experience within a Call Center.
• Ability to effectively multi-task across multi-system platforms.
• Strong influence and negotiation skills are a plus.
• Proven consumer sales skills; product sales experience a plus.
• Excellent written and verbal communication.
• Strong time management and organizational skills.

Responsibilities

• Handle inbound calls for customers interested in Red Cross courses or store products.
• Act as consultant to uncover training and store product needs.
• Recommend and sell Red Cross training classes and store products based on needs.
• Process credit card transactions and place orders through Sales systems.
• Accurately document and update cases in Salesforce.
• Upsell Red Cross Store products that complement class enrollment.
• Handle returns/exchanges/cancellations following policies.
• Answer questions about classes or products.
• Attain Training revenue of $325K and Retail revenue of $80K per year.

Skills

Sales experience

Call center

Multi-tasking

Negotiation

Communication

Education

High school diploma/GED

Tools

Salesforce

MS Office

Job description

American Red Cross is seeking a Telesales Specialist in Utah to drive registrations for community training classes and sell Red Cross Store products. You will engage customers via inbound calls and act as a trusted consultant to uncover needs, delivering tailored training solutions and retail products.

The role emphasizes achieving revenue targets, handling transactions, and maintaining accurate records in Salesforce. A background in call-center sales and strong communication are essential.