Telesales Specialist: Drive Training Sales

American Red Cross; New Mexico; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

PTO starting at 15 days

401K with up to 6% match

Holidays 11 paid

Volunteer opportunities

Job summary

The American Red Cross is seeking a Telesales Specialist, RSG to drive registrations for community training classes and Red Cross Store products. You will serve individuals and small businesses with less than eight employees, applying consultative selling to meet training and retail needs.

Responsibilities include handling inbound calls, documenting in Salesforce, and achieving revenue targets for Training and Retail products.

Qualifications

• Minimum of 1 year of sales experience within a Call Center (does not have to be B2C)
• Ability to effectively multi-task across multi-system platforms
• Strong influence and negotiation skills are a plus

Responsibilities

• Handle inbound calls for customers interested in taking Red Cross training courses or purchasing Red Cross Store products.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Store products based on customer needs
• Handle credit card transactions and place orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell store products that complement class enrollment
• Handle returns, exchanges, or cancellations of Store product orders
• Answer customer questions and address concerns about classes or products
• Attain Training revenue of $325K per year and Retail revenue of $80K per year

Skills

Sales

Customer service

Communication

Multitasking

Negotiation

Education

High school diploma/GED

Tools

Salesforce.com

Job description

The American Red Cross is seeking a Telesales Specialist, RSG to drive registrations for community training classes and Red Cross Store products. You will serve individuals and small businesses with less than eight employees, applying consultative selling to meet training and retail needs.

Responsibilities include handling inbound calls, documenting in Salesforce, and achieving revenue targets for Training and Retail products.