Telesales Specialist - Help Communities, Drive Sales

American Red Cross; Portland (ME); On-site; USD 44,083,000 - 48,216,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

HSA & FSA

401K match

Paid time off

Holidays

Employee assistance

Disability insurance

Service awards

Job summary

The American Red Cross in Portland, ME is seeking a Telesales Specialist to sell Red Cross training courses and Store products via inbound calls. You will act as a trusted consultant, uncover customer needs, and recommend the best solutions to individuals and small businesses.

This role offers an hourly wage with commission opportunities; requires at least 1 year of sales call-center experience, strong communication, multitasking, and the ability to work in a fast-paced environment while meeting

Qualifications

• Minimum 1 year of sales experience within a Call Center (does not have to be B2C).
• Ability to effectively multi-task across multi-system platforms.
• Strong Influence and negotiation skills are a plus.

Responsibilities

• Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Handle credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross Store retail products that complement class enrollment
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
• Answer customer questions and address concerns about classes or products
• Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year

Skills

Sales experience

Call center experience

Communication skills

Multitasking

Negotiation

Education

High school diploma/GED

Higher education a plus

Tools

MS Office

Salesforce

Job description

The American Red Cross in Portland, ME is seeking a Telesales Specialist to sell Red Cross training courses and Store products via inbound calls. You will act as a trusted consultant, uncover customer needs, and recommend the best solutions to individuals and small businesses.

This role offers an hourly wage with commission opportunities; requires at least 1 year of sales call-center experience, strong communication, multitasking, and the ability to work in a fast-paced environment while meeting