Mission-Driven Telesales Specialist (Commission)

American Red Cross; Kansas City (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

The American Red Cross is seeking a Telesales Specialist, RSG to drive registrations for community training classes and retail product sales. You will handle inbound calls, uncover needs, and upsell training and store items using sales systems and Salesforce.

This role emphasizes customer-focused service, revenue attainment of training and retail targets, and adherence to store policies, with location-specific compensation aligned to the Kansas City area.

Qualifications

• Minimum of 1 year of sales experience within a Call Center.
• Ability to effectively multi-task across multi-system platforms.
• Strong influence and negotiation skills are a plus.

Responsibilities

• Handle inbound calls for customers interested in training or store products.
• Act as consultant to uncover customer training and Red Cross retail needs.
• Recommend and sell training classes and store products based on needs.
• Handle transactions and place orders through Sales systems.

Skills

Sales experience

Communication

Negotiation

Customer service

Multi-tasking

Education

High school diploma/GED

Tools

Salesforce.com

MS Office

Job description

The American Red Cross is seeking a Telesales Specialist, RSG to drive registrations for community training classes and retail product sales. You will handle inbound calls, uncover needs, and upsell training and store items using sales systems and Salesforce.

This role emphasizes customer-focused service, revenue attainment of training and retail targets, and adherence to store policies, with location-specific compensation aligned to the Kansas City area.