TELEPHONE OPERATOR

System Support; Ohmer Park (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Health’s Miami Valley Hospital is seeking a Telephone Operator to greet callers and route lines for hospital services. You will handle inbound/outbound and interfacility calls, provide on-call information, and assist with directory lookups, ensuring a welcoming first impression.

The role requires 1–3 years in a related setting, high school completion or GED, and a 30 wpm typing test; hospital experience in patient access or high-volume environments is preferred.

Qualifications

• Minimum level: High School completion / GED.
• Typing test - 30 words per minute minimum.
• 1-3 years of job-related experience.
• Customer service experience preferred.

Responsibilities

• Process incoming, outgoing, and interfacility calls for hospital services.
• Provide on-call information and directory assistance to callers.
• Monitor and respond to critical alarms (Code Red, fire, weather alerts).
• Communicate emergencies using PBX, Vocera, or other on-call systems, ensuring appropriate response teams.
• Document response team logs and regulatory reports for compliance.

Job description

MIAMI VALLEY HOSPITALTELEPHONE OPERATORSHIFTS ARE EITHER:7A TO 4:30P (FIRST SHIFT)5P TO 1:30A (SECOND SHIFT)11:30P TO 6A (THIRD SHIFT)PRN, WORK AS NEEDED BASED ON DEPT. / 8 HOURS PER PAY PERIODThe Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment.EducationMinimum Level of Education Required: High School completion / GEDAdditional requirements:Position specific testing requirement: typing test - 30 minimum words per minuteExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePreferred experience: Telephone operator or high call volume managementOther experience requirements: Customer service