PBX Operator - Full Time, Days

Southern California Hospitals; Culver City (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Southern California Hospitals PBX Operator handles incoming and outgoing calls, monitors alarm panels, and participates in overhead paging and code announcements. The role maintains and updates internal phone extensions and pagers, supporting critical communications across hospital operations.

Requirements include a High School Diploma, 1 year PBX experience, excellent customer service, and strong English communication. Preference given to bilingual candidates or prior hospital experience.

Qualifications

• High school diploma or equivalent.
• At least one year PBX or switchboard experience.
• Excellent customer service skills.
• Strong reading, writing, and English communication.
• Understanding of basic medical terminology.
• Ability to maintain a work pace appropriate to workload.
• Ability to multitask.

Responsibilities

• Operates telephone switchboard to relay calls accurately and promptly.
• Maintains alphabetical file of patients' names, rooms, and extensions.
• Pages authorized personnel and announces visiting hours.
• Records information about the hospital's phone network and notifies issues.
• Pagers codes and emergencies and follows Fire and Safety procedures.
• Demonstrates professional customer service and keeps the area organized.

Skills

High school diploma

PBX experience

Customer service

English communication

Medical terminology

Work pace management

Multitasking

Education

High School Diploma or Equivalent

Job description

Position Summary
The PBX Operator answers and directs all incoming calls, assists with outgoing calls, internals calls, and overhead paging. Monitors alarm panels, performs various alarm testing, calls codes (red, blue, yellow). Maintains and updates internal phone, extension, and pager lists.

Position Summary
The PBX Operator answers and directs all incoming calls, assists with outgoing calls, internals calls, and overhead paging. Monitors alarm panels, performs various alarm testing, calls codes (red, blue, yellow). Maintains and updates internal phone, extension, and pager lists.

Required Qualifications

• High School Diploma or Equivalent
• One year of previous PBX experience
• Must demonstrate excellent customer service skills
• Must be able to read, write and communicate effectively in English
• Understanding of basic medical terminology
• Ability to maintain a work pace appropriate to the workload
• Ability to multitask

Preferred Qualifications

• Bilingual skills to communicate effectively with patients and families
• Previous experience working in a hospital

Physical Requirements
Indicate physical requirements for performing the essential functions of the job by double clicking and selecting 'checked' on the boxes below. These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Reaching with Hands and Arms - Frequently
• Climb or Balance - Occasionally
• Stooping, Kneeling, Crouching, or Crawling - Occasionally
• Talking - Constantly
• Hearing - Constantly
• Seeing - Frequently
• Performing repetitive motions with arms or hands - Constantly
• Lifting, carrying, pushing or pulling up to 10 lbs - Frequently
• Lifting, carrying, pushing or pulling up to 25 lbs - Frequently
• Lifting, carrying, pushing or pulling up to 50 lbs - None
• Lifting, carrying, pushing, or pulling greater than 50 lbs - None
• Driving - None

Essential Job Functions / Major Areas Of Responsibility
The essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Operates telephone switchboard to relay incoming, outgoing, and inter-office calls in a timely, accurate, and professional manner. Maintains an alphabetical file of patients' names, room number, and telephone extensions to expedite relaying of calls.
• Pages authorized personnel over the intercom system. Announces close of visiting hours and other notifications.
• Records all pertinent information regarding the hospital's telephone network system and notifies telephone carrier and supervisor of any issues and/or malfunctions.
• Pages all codes and emergencies and follows proper procedure as established in Fire and Safety Manual and Disaster Plan. Maintains communications center in the event of a Fire and/or a Disaster.
• Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times. Ensures the work area is clean, clutter free, and organized.

Salary: $1.00 per hour