TELEPHONE OPERATOR

System Support; Dayton (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

MIAMI VALLEY HOSPITAL is seeking a Telephone Operator to handle incoming and outgoing calls, directory assistance, and interfacility communications. The role requires a fast, accurate typing test and a customer-service mindset in a fast-paced hospital environment.

Shifts include 7A-4:30P, 5P-1:30A, and 11:30P-6A; PRN as needed with 8 hours per pay period. Experience with alert systems and on-call processes is preferred.

Qualifications

• Typing test – 30 words per minute minimum.
• 1–3 years of job-related experience preferred.
• Customer service experience valued.

Responsibilities

• Provide a welcoming, helpful first impression for visitors and callers.
• Process incoming and outgoing calls, interfacility calls, and directory assistance.
• Relay on-call information and emergency notifications accurately.
• Monitor and document emergency responses and regulatory logs.
• Page through audio, wireless messaging or radio communications as needed.

Skills

Typing speed

Education

High School diploma or GED

Job description

MIAMI VALLEY HOSPITAL

TELEPHONE OPERATOR

SHIFTS ARE EITHER:

7A TO 4:30P (FIRST SHIFT)

5P TO 1:30A (SECOND SHIFT)

11:30P TO 6A (THIRD SHIFT)

PRN, WORK AS NEEDED BASED ON DEPT. / 8 HOURS PER PAY PERIOD

The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment.

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

• Position specific testing requirement: typing test - 30 minimum words per minute

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Preferred experience: Telephone operator or high call volume management

Other experience requirements: Customer service