Switchboard Operator - 2nd Shift

Inside Higher Ed; Columbus (OH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation

Parental leave

Job summary

A healthcare organization is seeking a Switchboard Operator for 2nd shift duties. The operator will manage incoming calls, provide critical information, and ensure a high level of customer service. Candidates must hold a high school diploma and demonstrate strong computer skills. Experience in a healthcare or call center environment is preferred. Benefits include health insurance and a retirement plan.

Qualifications

• Must work Monday - Friday from 3pm to 11:30 pm and rotate weekends.
• Experience in healthcare and call center preferred.
• Ability to process internal and external calls effectively.
• Per Classified Civil Service requirements.

Responsibilities

• Answer, route, and triage calls in a healthcare setting.
• Maintain and communicate important patient information quickly.
• Train new staff on procedures and equipment.
• Assist care teams and staff as needed.

Skills

Customer service

Multi-line phone skills

Computer and data entry skills

Education

High School graduate or GED certificate

Tools

Computer literacy

Job description

Overview

Job Title: Switchboard Operator - 2nd Shift

Department: Health System Shared Services | Switchboard

Scope of Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls; handling after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.

Position Summary

Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast paced always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role. A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquiries during the day or handling after hours calls and paging the on-call providers in the evenings.

Minimum Qualifications

• Must be available to work Monday - Friday, 3pm to 11:30 pm and rotate weekends.
• High School graduate or GED certificate required with competent computer and data entry skills.
• Experience in healthcare and/or call center setting with multi-line phone skills preferred.
• Per Classified Civil Service requirements.

Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Additional Information

Location: Ackerman Rd, 700 (0921)

Position Type: Regular

Scheduled Hours: 40

Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.