Hospital Communications Operator – Emergency & PBX

System Support; Ohmer Park (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Premier Health’s Miami Valley Hospital is seeking a Telephone Operator to greet callers and route lines for hospital services. You will handle inbound/outbound and interfacility calls, provide on-call information, and assist with directory lookups, ensuring a welcoming first impression.

The role requires 1–3 years in a related setting, high school completion or GED, and a 30 wpm typing test; hospital experience in patient access or high-volume environments is preferred.

Qualifications

• Minimum level: High School completion / GED.
• Typing test - 30 words per minute minimum.
• 1-3 years of job-related experience.
• Customer service experience preferred.

Responsibilities

• Process incoming, outgoing, and interfacility calls for hospital services.
• Provide on-call information and directory assistance to callers.
• Monitor and respond to critical alarms (Code Red, fire, weather alerts).
• Communicate emergencies using PBX, Vocera, or other on-call systems, ensuring appropriate response teams.
• Document response team logs and regulatory reports for compliance.

Job description

Premier Health’s Miami Valley Hospital is seeking a Telephone Operator to greet callers and route lines for hospital services. You will handle inbound/outbound and interfacility calls, provide on-call information, and assist with directory lookups, ensuring a welcoming first impression.

The role requires 1–3 years in a related setting, high school completion or GED, and a 30 wpm typing test; hospital experience in patient access or high-volume environments is preferred.