PBX Operator

Midland Memorial Hospital; Midland (TX); On-site; USD 17,908 - 24,796; Full time

Job summary

Midland Memorial Hospital seeks a professional PBX Operator to manage a multi-line telephone system, answer calls with clear diction, and direct callers to the correct departments.

You will document events in log books, monitor alarms, and assist with emergency procedures while maintaining courteous interaction with staff, patients and visitors. PRN shifts and varied hours required.

Qualifications

• Excellent verbal and communication skills.
• Answers the phone with proper dialect.
• Responds to and exhibits knowledge of emergency procedures (e.g., Code Blue, CAT codes).
• Maintains logs and documents accurately.

Responsibilities

• Monitors alarms and notifies appropriate staff.
• Answers the phone with proper dialect every time a call comes in.
• Responds to and exhibits knowledge of all emergency procedures.
• Communicates effectively with staff, patients and visitors.

Skills

Verbal communication

Telephone etiquette

Emergency procedures knowledge

Education

High School diploma or equivalent

Job description

Performs the essential duties and responsibilities and the primary functions of a PBX Operator. This position will professionally and courteously answer all PBX calls and direct all calls to the proper location. Takes physicians' calls and will transfer them to other physicians by using Medical Staff Roster. Arrives at work on time as scheduled and properly clocks in and out as required by MMH policy. All operators will give proper notice according to the Attendance Policy of absence and tardiness. This position also includes noting all documentation in proper log books (e.g., Code Blue, Code Red, Code 1000, etc.), keeping all necessary on-call lists of departments, calling all emergency procedures overhead and paging all emergency teams, maintaining a professional relationship with department and hospital staff, responding courteously and respectfully, exhibiting acceptable interpersonal skills when dealing with patients, visitors and other staff, completing annual education and other required training in services and speaking clearly and concisely when paging overhead and on the radio.

Shift and Schedule

PRN: Shift Varies. Must have flexibility to work any of the following shifts: 7:00 AM – 3:30 PM, 8:30 AM – 5:00 PM, 3:00 PM – 11:00 PM, 3:30 PM – 11:30 PM, 5:00 PM – 11:00 PM, 11:00 PM – 7:00 AM.

Essential Functions / Performance Expectations

• Monitors alarms and notifies appropriate staff in the event of an activation.
• Answers the phone with proper dialect every time a call comes in.
• Responds to and exhibits knowledge of all emergency procedures (i.e., Code Blue, CAT codes, etc.).
• Communicates effectively (hear, listen, speak) with staff, patients and families/visitors.

Education and Experience

• High School diploma or equivalency required.
• Excellent verbal and communication skills.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:

• Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted‑lift device or get another individual(s) to assist with lifts that exceed these maximum limits.