Hospital Telephone Operator - On-Call & Emergency Alerts

PHP Staging Mobile Taleo; Dayton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Miami Valley Hospital is seeking a Telephone Operator to provide a welcoming first impression and handle incoming, outgoing, interfacility calls for hospital services. You will relay on-call information, patient information, and directory assistance while monitoring critical alarms and PBX communications.

Shifts are 7A-4:30P, 5P-1:30A, or 11:30P-6A with PRN options. Requirements include a High School diploma, a 30 WPM typing test, and 1–3 years of related experience; preferred experience in

Qualifications

• High School diploma or GED.
• Typing test of at least 30 words per minute.
• 1–3 years of related experience in telephone or call-center roles.
• Experience in patient information or hospital communications preferred.

Responsibilities

• Process incoming, outgoing, and interfacility calls to support hospital services.
• Provide on-call information, patient information, and directory assistance.
• Monitor alarms and use PBX, wireless or Vocera messaging to coordinate response.
• Document response logs for regulatory reporting (e.g., Code Red).

Skills

Typing 30 wpm

Customer service

Call handling

High call-volume

Education

High School diploma

Job description

Miami Valley Hospital is seeking a Telephone Operator to provide a welcoming first impression and handle incoming, outgoing, interfacility calls for hospital services. You will relay on-call information, patient information, and directory assistance while monitoring critical alarms and PBX communications.

Shifts are 7A-4:30P, 5P-1:30A, or 11:30P-6A with PRN options. Requirements include a High School diploma, a 30 WPM typing test, and 1–3 years of related experience; preferred experience in