TELECOMMUNICATION OPERATOR

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

St. Bernards Healthcare seeks a Telecommunications Operator to manage high-volume calls within the hospital and affiliated facilities. This role supports daily operations by routing calls, coordinating on-call notifications, and providing timely information to internal and external customers.

The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records and directory systems.

Qualifications

• High school diploma or GED preferred.
• At least three months experience in a call center, hospital switchboard, or customer service role preferred.
• Medical terminology preferred.
• Proficiency with computers and technology.

Responsibilities

• Manage high-volume telephone traffic and routing calls.
• Coordinate on-call personnel notifications.
• Provide timely and accurate information to internal and external customers.
• Maintain strong computer and technology skills to navigate multiple software platforms.

Skills

Customer service

Communication

Computer skills

Medical terminology

Education

High school diploma or GED

Tools

Switchboard

EMR systems

Job description

• Education: High school diploma or GED preferred.
• Experience: At least three months experience in a call center, hospital switchboard, or customer service role preferred. Medical terminology preferred. Proficiency with computers and technology.
• Physical
• This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
• Normal hospital environment. Close eye work. Hearing within normal range. Oral communication. Operates switchboard console, computer, adding machine, and microphone. Continuous sitting. Occasional walking and bending. Lifting, carrying, pushing/pulling up to 10 pounds. Ability to remain seated for prolonged periods while operating computer systems, switchboard equipment, and telecommunication devices. Frequent use of hands and fingers for typing, data entry, and handling communication equipment.
• JOB SUMMARY
• The Telecommunications Operator serves as the primary point of contact for incoming and outgoing communications within the hospital and affiliated facilities. This position supports daily operations by managing high-volume telephone traffic, coordinating on-call personnel notifications, and providing timely and accurate information to internal and external customers. Operators are responsible for switchboard and call center functions, including answering and routing calls, overhead paging, emergency notifications, and escalation processes according to hospital standards. The Operator must maintain strong computer and technology skills to navigate multiple software platforms, including electronic medical records, communication tools, and directory systems.