Telehealth Optometric Assistant — Remote Eye Care Pro

Visionworks; Ellicott City (MD); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking an Onsite Telehealth Specialist/Optometric Assistant to be the friendly face of our patient care. You will guide patients through telemedicine exams, manage records, and connect them with in-store products and services in a welcoming, human, bold manner.

The role emphasizes assisting remote eye exam processes, coordinating with telemedicine physicians, and ensuring a smooth patient journey from check-in to eyewear selection in a store setting.

Qualifications

• Related customer or patient experience preferred.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Assist remote eye exam processes and liaise between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and educate on products and services.
• Support store operations to maintain exam lane and patient experience, including restocking and answering phones.

Skills

Customer service

Patient experience

Education

HS diploma

GED

Job description

Visionworks is seeking an Onsite Telehealth Specialist/Optometric Assistant to be the friendly face of our patient care. You will guide patients through telemedicine exams, manage records, and connect them with in-store products and services in a welcoming, human, bold manner.

The role emphasizes assisting remote eye exam processes, coordinating with telemedicine physicians, and ensuring a smooth patient journey from check-in to eyewear selection in a store setting.