Telehealth Optometric Assistant — Part-Time Care Champion

Visionworks; Laurel (MD); On-site; USD 21,000 - 24,000; Part time

Benefits offered by this job

Vision coverage

Paid parental leave

Bereavement leave

401(k) savings plan

Paid time off

Milestone anniversary awards

Medical, dental for part-timers

Job summary

Visionworks is seeking an Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the full Visionworks experience. You will liaise between patients and Telemedicine Remote Physicians, collect and manage patient data, and ensure smooth transitions from exam to sales.

The role emphasizes eye health knowledge, customer service, and a hands-on approach to supporting both exams and product recommendations.

Qualifications

• Customer or patient experience preferred
• HS diploma, GED or equivalent related job experience

Responsibilities

• Assist remote eye exam processes and liaise between patients and Telemedicine Remote Physicians
• Maintain complete patient records before conducting preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and educate on products and services that meet eye care needs
• Support store exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones

Skills

Customer service

Patient care

Education

HS diploma or GED

Job description

Visionworks is seeking an Onsite Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the full Visionworks experience. You will liaise between patients and Telemedicine Remote Physicians, collect and manage patient data, and ensure smooth transitions from exam to sales.

The role emphasizes eye health knowledge, customer service, and a hands-on approach to supporting both exams and product recommendations.