Vision Telehealth Specialist (Part-Time) — Optometric Care

Visionworks of America, Inc.; Maryland; On-site; USD 21,000 - 24,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks on-site is seeking a Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the full Visionworks experience. The role requires basic education and a customer-service mindset to support eye health, product recommendations, and patient journey on the floor and during telemedicine touchpoints.

Responsibilities include coordinating remote exam processes, maintaining patient records, and facilitating information flow between patients, telemedicine

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Education

HS diploma/GED or equivalent

Job description

Visionworks on-site is seeking a Telehealth Specialist/Optometric Assistant to guide patients through remote eye exams and the full Visionworks experience. The role requires basic education and a customer-service mindset to support eye health, product recommendations, and patient journey on the floor and during telemedicine touchpoints.

Responsibilities include coordinating remote exam processes, maintaining patient records, and facilitating information flow between patients, telemedicine