Telecom Field Technician – On-Site Service & Repairs

ViaPath; Pennsylvania; Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Life Insurance

Job summary

ViaPath is seeking a Telecommunications Site Technician to join the Field Services team in Leesport, PA. The role involves remedial repair, preventive maintenance, and system reliability services across an assigned Eastern PA territory, with travel to multiple client sites daily.

Under Field Service Manager oversight, you will act as a service ambassador, perform hardware replacements, cable pulls, and basic troubleshooting, while maintaining professional customer relationships and supporting

Qualifications

• High school diploma or GED required.
• 2–4 years of related field service experience.
• Proficient in Windows OS, MS Office, and telecom/networking basics.

Responsibilities

• Serve as ambassador for ViaPath and ensure service excellence.
• Perform service at customer sites and assist as needed.
• Prioritize and plan service calls.
• Communicate updates on service calls and escalate when needed.
• Replace telephony hardware and network components; basic maintenance.
• Pull cable, mount devices, install telephony hardware.
• Troubleshoot tablets and Wi-Fi; assist with hardware/software issues.
• Return damaged equipment per RMAs; work overtime when required.

Skills

Experience troubleshooting

Windows OS

MS Office

Telephony

Networking

Copper/Cat5/6 wiring

Fiber optic wiring

Education

High school diploma or GED

Job description

ViaPath is seeking a Telecommunications Site Technician to join the Field Services team in Leesport, PA. The role involves remedial repair, preventive maintenance, and system reliability services across an assigned Eastern PA territory, with travel to multiple client sites daily.

Under Field Service Manager oversight, you will act as a service ambassador, perform hardware replacements, cable pulls, and basic troubleshooting, while maintaining professional customer relationships and supporting