Field Telecom Technician – Client Site Specialist

ViaPath Technologies; Only (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Saving Accounts (HSA)

Flexible Time Off (FTO)

Company Holidays

Retirement Plan (401(k))

Life & Disability Insurance

Employee Assistance Program (EAP)

Well-being resources

Job summary

ViaPath Technologies is seeking a Telecommunications Site Technician 4 to join our Field Services team. Based at the client site in Only, TN, you will perform remedial repairs, preventive maintenance, and system reliability services across an assigned territory with travel to additional sites.

You will serve as a professional ambassador for ViaPath, coordinating with customers and internal teams to resolve issues, replace telephony hardware, pull cabling, and administer kiosk service.

Qualifications

• High School Diploma or GED required.
• 4+ years of technical troubleshooting, repair, or related experience.
• Experience defining problems, collecting data, and drawing conclusions.
• Proficiency with telephony and networking hardware and software.

Responsibilities

• Provide remedial repair, preventive maintenance, and system reliability services.
• Serve as ambassador for ViaPath during customer interactions and ensure service excellence.
• Prioritize and plan assigned service calls and communicate updates.
• Troubleshoot hardware and network issues on customer sites and assist Technical Support as needed.

Skills

Technology troubleshooting

Windows & Office

Telephony & Networking

Wiring & Cabling

Driver's license

Travel willingness

Communication skills

Education

High School Diploma or GED

Tools

Link Runners

Fluke Test Equipment

Wi‑Fi Hounds

Copper/Fiber testing

Job description

ViaPath Technologies is seeking a Telecommunications Site Technician 4 to join our Field Services team. Based at the client site in Only, TN, you will perform remedial repairs, preventive maintenance, and system reliability services across an assigned territory with travel to additional sites.

You will serve as a professional ambassador for ViaPath, coordinating with customers and internal teams to resolve issues, replace telephony hardware, pull cabling, and administer kiosk service.