Telecom Field Quality Auditor & Coach

ITG Communications, LLC; Massachusetts; On-site; USD 52,000 - 72,000; Full time

Job summary

ITG Communications, LLC is hiring a Quality Control Technician - Fulfilment in Massachusetts to perform field audits, inspections, and quality checks on completed installations and service work. The role ensures compliance with client requirements, safety regulations, and company standards while supporting performance improvements.

Responsibilities include coaching technicians, verifying installations, documenting findings, and maintaining OSHA compliance.

Qualifications

• 2–4 years of telecom field operations experience.
• Ability to stand, walk, climb ladders, and lift up to 75 pounds.
• Experience with quality assurance processes and audit procedures.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Skills

Attention to detail

Coaching and feedback

Field team communication

Safety awareness

Education

High school diploma or equivalent

Job description

ITG Communications, LLC is hiring a Quality Control Technician - Fulfilment in Massachusetts to perform field audits, inspections, and quality checks on completed installations and service work. The role ensures compliance with client requirements, safety regulations, and company standards while supporting performance improvements.

Responsibilities include coaching technicians, verifying installations, documenting findings, and maintaining OSHA compliance.