Telecom Quality Auditor & Field Coach

ITG Communications, LLC; Arbutus (MD); On-site; USD 48,000 - 72,000; Full time

Job summary

ITG Communications, LLC is hiring a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. You will ensure compliance with client specifications, company standards, and safety regulations while supporting continuous improvement in technician performance.

The role requires 2–4 years in telecom field operations, strong attention to detail, and the ability to provide coaching in the field to improve service

Qualifications

• High school diploma or equivalent preferred.
• 2–4 years of telecom installation, service, or field operations experience.
• Experience with quality assurance processes and audits.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Skills

Attention to detail

Communication skills

Coaching and feedback

Education

High school diploma or equivalent

Job description

ITG Communications, LLC is hiring a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. You will ensure compliance with client specifications, company standards, and safety regulations while supporting continuous improvement in technician performance.

The role requires 2–4 years in telecom field operations, strong attention to detail, and the ability to provide coaching in the field to improve service