Telecom Field Quality Auditor & Coach

ITG Communications, LLC; Enfield (CT); Sur place; USD 48 000 - 72 000; Plein temps

Résumé du poste

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work in the Enfield, CT area. The role ensures work meets client specifications, safety regulations, and company standards while supporting continuous improvement in technician performance and service quality.

You will collaborate with field teams, document findings, and provide real‑time feedback to drive first-time right

Qualifications

• High school diploma or equivalent preferred.
• 2–4 years of experience in telecom installation, service, or field operations.
• Exposure to field operations in telecom / broadband environments.

Responsabilités

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real‑time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Connaissances

Attention to detail

Communication skills

Coaching/feedback

Formation

High school diploma or equivalent

Description du poste

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work in the Enfield, CT area. The role ensures work meets client specifications, safety regulations, and company standards while supporting continuous improvement in technician performance and service quality.

You will collaborate with field teams, document findings, and provide real‑time feedback to drive first-time right