Telecom Field Quality Auditor & Coach

ITG Communications, LLC; Kenly (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

ITG Communications, LLC in Kenly, NC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. This role ensures compliance with company standards and safety regulations while supporting continuous improvement.

Responsibilities include inspecting field service jobs, coaching technicians, and documenting findings.

Qualifications

• High school diploma or equivalent preferred.
• 2–4 years of experience in telecom installation, service, or field operations.
• Knowledge of installation standards and safety requirements.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Skills

Attention to detail

Quality assurance

Effective communication

Coaching/feedback

Education

High school diploma or equivalent

Job description

ITG Communications, LLC in Kenly, NC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. This role ensures compliance with company standards and safety regulations while supporting continuous improvement.

Responsibilities include inspecting field service jobs, coaching technicians, and documenting findings.