Field Quality Auditor – Telecom Installations

ITG Communications, LLC; San Jose (CA); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. You will ensure compliance with client requirements, company standards, and safety regulations while contributing to continuous improvement in technician performance and service quality.

The role focuses on verifying proper installations of broadband, video, and voice services, providing feedback, and documenting

Qualifikationen

• 2–4 years of experience in telecom installation, service, or field operations.

Aufgaben

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real‑time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Kenntnisse

Field operations

Attention to detail

Effective communication

Coaching and feedback

Ausbildung

High school diploma or equivalent

Jobbeschreibung

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. You will ensure compliance with client requirements, company standards, and safety regulations while contributing to continuous improvement in technician performance and service quality.

The role focuses on verifying proper installations of broadband, video, and voice services, providing feedback, and documenting