Field Quality Assurance Technician - Telecom Installations

ITG Communications, LLC; Florida; On-site; USD 42,000 - 66,000; Full time

Job summary

ITG Communications is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. This role ensures adherence to client specifications, company standards, and OSHA regulations while supporting continuous improvement in technician performance and service quality.

Responsibilities include evaluating workmanship, documenting findings, coaching technicians in real time, and maintaining accurate audit reports

Qualifications

• 2–4 years of telecom installation, service, or field operations experience.
• Field operations in telecom, broadband, or service delivery environments.
• Familiar with installation standards and customer equipment setup.
• Knowledge of quality assurance processes and audit procedures.
• Valid driver’s license and ability to operate company vehicles.

Responsibilities

• Conduct field audits and inspections of installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Document findings and report defects and compliance issues accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services and signal quality.
• Complete audit reports and photo validation using company systems.
• Support retraining and quality-improvement initiatives.

Skills

Attention to detail

Field coaching

Documentation

Communication

Education

High school diploma or equivalent

Job description

ITG Communications is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. This role ensures adherence to client specifications, company standards, and OSHA regulations while supporting continuous improvement in technician performance and service quality.

Responsibilities include evaluating workmanship, documenting findings, coaching technicians in real time, and maintaining accurate audit reports