Field Quality Control Technician – Telecom Installations

ITG Communications, LLC; Aurora (CO); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits and inspections of completed installations and service work. You will evaluate quality against client specs, provide real-time feedback to technicians, and ensure safety and compliance across broadband, video, and voice deployments.

The role emphasizes adherence to SLAs, documentation, and collaboration with field teams to drive improvements and consistent service quality.

Formación

• 2-4 years of experience in telecom installation, service, or field operations.
• Formal exposure to field operations in telecom or service delivery environments.
• Knowledge of installation standards, wiring practices, and customer equipment setup.

Responsabilidades

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.]
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Conocimientos

Attention to detail

Effective communication

Coaching in field

Educación

High school diploma or equivalent

Descripción del empleo

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits and inspections of completed installations and service work. You will evaluate quality against client specs, provide real-time feedback to technicians, and ensure safety and compliance across broadband, video, and voice deployments.

The role emphasizes adherence to SLAs, documentation, and collaboration with field teams to drive improvements and consistent service quality.