Field Telecom Quality Inspector & Coach

ITG Communications, LLC; Springdale (AR); Hybrid; USD 42,000 - 54,000; Full time

Job summary

ITG Communications is seeking a Quality Control Technician to perform field audits, inspections, and quality checks on completed installations and service work. You will ensure compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance.

Responsibilities include conducting field audits, providing real-time coaching, verifying proper installations, and documenting findings to improve service quality and customer

Qualifications

• High school diploma or equivalent preferred.
• 2–4 years of experience in telecom installation, service or field operations.
• Exposure to field operations in telecom, broadband, or service delivery environments.
• Familiarity with installation standards, wiring practices, and customer equipment setup.
• Experience with quality assurance processes and audit procedures.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports and photo validation using company systems.
• Support retraining by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization.

Skills

Field operations

Attention to detail

Communication

Safety compliance

Education

High school diploma or equivalent

Job description

ITG Communications is seeking a Quality Control Technician to perform field audits, inspections, and quality checks on completed installations and service work. You will ensure compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance.

Responsibilities include conducting field audits, providing real-time coaching, verifying proper installations, and documenting findings to improve service quality and customer