Telecom Quality Control Auditor & Field Coach

ITG Communications, LLC; Knoxville (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

ITG Communications, LLC is seeking a Quality Control Technician - Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. The role ensures compliance with client requirements, company standards, and safety regulations while supporting continuous improvement in technician performance and service quality.

Key duties include evaluating work against specifications, providing real-time feedback to technicians, verifying proper installation of

Qualifications

• High school diploma or equivalent preferred.
• 2–4 years of telecom installation/service/field operations.
• Field ops in telecom or broadband environments.
• Knowledge of installation standards and wiring.
• Experience with quality assurance processes and audits.

Responsibilities

• Conduct field audits and inspections of installations and service calls.
• Evaluate work quality against client specs and safety requirements.
• Identify defects and document findings accurately.
• Provide real-time feedback and coaching to technicians.
• Verify proper installation of broadband, video, and voice services.
• Complete audit reports and photo validation using company systems.
• Support retraining by identifying recurring quality issues.
• Participate in quality improvement initiatives.
• Maintain OSHA compliance and company policies.

Skills

Field audits

Quality assurance

Coaching technicians

Documentation

OSHA compliance

Safety awareness

Education

High school diploma

Job description

ITG Communications, LLC is seeking a Quality Control Technician - Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work. The role ensures compliance with client requirements, company standards, and safety regulations while supporting continuous improvement in technician performance and service quality.

Key duties include evaluating work against specifications, providing real-time feedback to technicians, verifying proper installation of