Quality Assurance Field Technician

ITG Communications, LLC; Taunton (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

ITG Communications, LLC is seeking a Quality Control Technician - Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work in Taunton, MA.

You will evaluate work against client specifications, company standards, and OSHA safety rules, provide real-time feedback to technicians, document findings, and support continuous improvement in service quality and technician performance.

Qualifications

• High school diploma or equivalent required or preferred.
• 2-4 years of telecom installation, service, or field operations experience.
• Experience in field audits, inspections, or quality assurance beneficial.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work
• Evaluate work quality against client specifications, company standards, and safety requirements
• Identify defects, installation errors, and compliance issues, and document findings accurately
• Provide real-time feedback and coaching to technicians in the field
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality
• Ensure adherence to SLA requirements, job scope, and customer experience standards
• Complete audit reports, documentation, and photo validation using company systems
• Support retraining efforts by identifying recurring quality issues and trends
• Participate in quality improvement initiatives and process standardization efforts
• Maintain compliance with OSHA regulations, client standards, and company policies

Skills

Attention to detail

Communication

Coaching

Education

High school diploma or equivalent

Job description

ITG Communications, LLC is seeking a Quality Control Technician - Fulfilment to perform field audits, inspections, and quality checks on completed installations and service work in Taunton, MA.

You will evaluate work against client specifications, company standards, and OSHA safety rules, provide real-time feedback to technicians, document findings, and support continuous improvement in service quality and technician performance.