Telecom Field Quality Inspector

ITG Communications, LLC; Raleigh (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

ITG Communications, LLC is seeking a Quality Control Technician in Raleigh, NC to perform field audits, inspections, and quality checks on installations and service work. The role ensures compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance.

Regional travel and night/weekend availability for emergency call outs may be required.

Qualifications

• Education requirement: High school diploma or equivalent preferred.
• Experience: 2–4 years in telecom installation, service, or field operations.
• Exposure: Field operations in telecom, broadband, or service delivery environments.
• Key strengths: detail orientation, quality focus, and ability to coach field technicians.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Skills

Attention to detail

Quality control

Field communication

Safety awareness

Problem solving

Education

High school diploma or equivalent

Tools

Audit software

Field inspection tools

Job description

ITG Communications, LLC is seeking a Quality Control Technician in Raleigh, NC to perform field audits, inspections, and quality checks on installations and service work. The role ensures compliance with company standards, client requirements, and safety regulations while supporting continuous improvement in technician performance.

Regional travel and night/weekend availability for emergency call outs may be required.