Telecom Field Ops Dispatcher II

Astound; Folsom (PA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical, Dental, Vision, Life, and STD

Paid Time Off

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discounts

Job summary

Astound is hiring an on-site Customer Operations Associate in Folsom, PA to support field technicians and customer installs. You will monitor routes, maintain ongoing communication with technicians, and conduct pre-call and post-install surveys to ensure service quality.

Requirements include a high school diploma and 0 years of experience. Proficiency in Microsoft Office and G-Suite and strong written and verbal communication are essential.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency in Microsoft Office and G-Suite.
• Effective written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

High level communication skills

Education

High school diploma

Tools

Microsoft Office

G-Suite

Job description

Astound is hiring an on-site Customer Operations Associate in Folsom, PA to support field technicians and customer installs. You will monitor routes, maintain ongoing communication with technicians, and conduct pre-call and post-install surveys to ensure service quality.

Requirements include a high school diploma and 0 years of experience. Proficiency in Microsoft Office and G-Suite and strong written and verbal communication are essential.