Broadband Dispatcher II: Route & Technician Support

Astound; Havertown (Delaware County); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical/Dental/Vision Insurance

PTO 80 hours+

Floating Holidays

Paid Holidays

Paid Sick Leave

Tuition Reimbursement

Employee Discount

Job summary

Astound is seeking an entry-level role to support field operations, coordinating technician routes and maintaining clear communication with technicians and customers. You will perform pre-call activities, conduct post-installation surveys, and verify account integrity against work orders to ensure smooth service delivery.

The position requires a high school diploma, 0 years of experience, and proficiency in Microsoft Office and G-Suite, with strong written and verbal communication.

Qualifications

• High school diploma or equivalent required.
• 0 years experience required.
• Proficiency in Microsoft Office and G-Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking an entry-level role to support field operations, coordinating technician routes and maintaining clear communication with technicians and customers. You will perform pre-call activities, conduct post-installation surveys, and verify account integrity against work orders to ensure smooth service delivery.

The position requires a high school diploma, 0 years of experience, and proficiency in Microsoft Office and G-Suite, with strong written and verbal communication.