Broadband Dispatcher II: Route Ops & Tech Support

Astound; Rosenberg (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with employer match

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Floating holidays

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and innovative digital experiences in Texas. This on-site role supports field operations by coordinating technician routes, pre-calling customers, and conducting post-install surveys to ensure accurate work orders in ICOMS systems.

The position emphasizes effective communication, proficiency with Microsoft Office and G‑Suite, and collaboration within a supportive team.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency with Microsoft Office and G-Suite; strong written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is a leading provider of internet, WiFi, mobile, and TV services, delivering reliable connectivity and innovative digital experiences in Texas. This on-site role supports field operations by coordinating technician routes, pre-calling customers, and conducting post-install surveys to ensure accurate work orders in ICOMS systems.

The position emphasizes effective communication, proficiency with Microsoft Office and G‑Suite, and collaboration within a supportive team.