Tech Dispatch & Field Ops Coordinator

Astound; Allentown (Lehigh County); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental/Vision/Life/STD

PTO 80 hours

Floating holidays 40 hours

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an on-site Allentown-based Customer Operations Associate to help monitor technician routes, stay in touch with field teams, and perform pre-call and post-install surveys. You will verify ICOMS accounts and support weeding out issues as they arise.

The ideal candidate has a high school diploma, 0 years experience, and proficiency in Microsoft Office and G-Suite, with strong written and verbal communication skills.

Qualifications

• High school diploma or equivalent.
• 0 years experience.
• Proficiency in Microsoft Office and G-Suite.
• Effective communication skills (written and verbal).

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Perform other duties as assigned

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking an on-site Allentown-based Customer Operations Associate to help monitor technician routes, stay in touch with field teams, and perform pre-call and post-install surveys. You will verify ICOMS accounts and support weeding out issues as they arise.

The ideal candidate has a high school diploma, 0 years experience, and proficiency in Microsoft Office and G-Suite, with strong written and verbal communication skills.