Telecom Dispatch & Field Tech Coordinator II

Astound; Wilkes-Barre (Luzerne County); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision, life, and STD

PTO 80 hours/year

Floating holidays 40 hours/year

Paid holidays 7 days/year

Paid sick leave per state/local laws

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a full-time coordinator to monitor and assist with mobile technician routes and maintain clear communication with field staff in the United States.

You will complete pre-calls to customers, conduct post-installation surveys, and verify the integrity of ICOMS accounts against work orders, while supporting other duties as assigned. A solid foundation in Microsoft Office and G-Suite helps you thrive here.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years
• Microsoft Office
• G-Suite
• Effective communication skills (written and verbal)

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking a full-time coordinator to monitor and assist with mobile technician routes and maintain clear communication with field staff in the United States.

You will complete pre-calls to customers, conduct post-installation surveys, and verify the integrity of ICOMS accounts against work orders, while supporting other duties as assigned. A solid foundation in Microsoft Office and G-Suite helps you thrive here.