Field Operations Dispatcher: Tech Routing & Customer Support

Astound; Roseville (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k with match

Medical/dental/vision/Life/STD

PTO 80 hours

Floating holidays 40 hours

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a capable Customer Support/Operations assistant in Roseville, CA. The role supports technician routing, maintains communications with field staff, conducts pre-calls and post-install surveys, and verifies account integrity against work orders.

You will use Microsoft Office and G-Suite and must communicate clearly in written and verbal form. High school diploma required; 0 years experience accepted.

Qualifications

• High school diploma or equivalent required.
• 0 years experience accepted.
• Proficiency in Microsoft Office and G-Suite.
• Strong written and verbal communication.
• Ability to work with field technicians and coordinate schedules.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking a capable Customer Support/Operations assistant in Roseville, CA. The role supports technician routing, maintains communications with field staff, conducts pre-calls and post-install surveys, and verifies account integrity against work orders.

You will use Microsoft Office and G-Suite and must communicate clearly in written and verbal form. High school diploma required; 0 years experience accepted.