Telecom Dispatch & Tech Route Coordinator

Astound; Walnut Creek (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan with employer |?"

Medical, dental, vision, life and STD

Job summary

Astound is hiring a front-line customer operations associate in Walnut Creek, CA. You will monitor technician routes, maintain clear communication with field staff, perform pre-calls to customers, and support post-install surveys to ensure high service quality.

Requirements are a high school diploma or equivalent, strong communication skills, and proficiency with Microsoft Office and Google Workspace. The role offers $18.00–$25.00 per hour, bonus opportunities, and a robust benefits package that

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficiency with Microsoft Office and Google Suite (G-Suite).
• Effective communication skills (written and verbal).

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is hiring a front-line customer operations associate in Walnut Creek, CA. You will monitor technician routes, maintain clear communication with field staff, perform pre-calls to customers, and support post-install surveys to ensure high service quality.

Requirements are a high school diploma or equivalent, strong communication skills, and proficiency with Microsoft Office and Google Workspace. The role offers $18.00–$25.00 per hour, bonus opportunities, and a robust benefits package that