Broadband Dispatch Coordinator II

Astound; Easton (Northampton County); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holidays

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking an entry-level Operations/Support role in Easton, PA. You will monitor technician routes, maintain daily communication with field staff, perform pre-call checks with customers, and complete post-install surveys to ensure service quality.

The position emphasizes strong communication, basic technical literacy, and accurate data handling with ICOMS systems. A high school diploma is required, and the role includes comprehensive benefits and an hourly pay range.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years
• Microsoft Office
• G-Suite
• Effective communication skills (written and verbal)

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Effective communication

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking an entry-level Operations/Support role in Easton, PA. You will monitor technician routes, maintain daily communication with field staff, perform pre-call checks with customers, and complete post-install surveys to ensure service quality.

The position emphasizes strong communication, basic technical literacy, and accurate data handling with ICOMS systems. A high school diploma is required, and the role includes comprehensive benefits and an hourly pay range.